Account & Data Deletion Request

1. Your Right to Delete Your Account

You may request permanent deletion of your account and personal data, or withdraw consent for data processing. This page explains how.

2. How to Delete Your Account

Option 1 (in-app): Profile → Settings → “Delete My Account” → Confirm. Processing within 7 days.

Option 2 (web request): Use the form below if you cannot access the app.

3. What Data Will Be Deleted

• Name, email, phone
• Profile and broker license data
• Uploaded property listings
• Lead messages
• Account ranking data (XP)

4. What Data May Be Retained

• Transaction records (accounting compliance)
• In-app purchase confirmations (Apple / Google requirements)
• Fraud-prevention records

Retained data is securely stored and not publicly visible.

5. Processing Time

Deletion requests are processed within 7–14 business days. You will receive confirmation when completed.

6. Submit Deletion Request

Email: support.nybridge@nybridge.ai-guard.co
Subject: “Account Deletion Request”

Include: Full name · Email used in the app · Account type (Broker or Lead)

7. Important Notes

• Deletion is permanent and cannot be undone.
• XP and ranking data will be erased.
• Active subscriptions must be canceled via Apple or Google Play before deletion.

8. Contact

Questions? support.nybridge@nybridge.ai-guard.co

App Store Connect Reminder: Set Data Deletion URL to https://nybridgeapp.com/delete-account under App Privacy.